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Application Support Engineer (m/f/d)
Do you have a background in technical application support, technical support, or second-level support for software or SaaS platforms? Do you analyze issues in a structured way, enjoy working with tickets, SQL, log files, and system interdependencies, and want to do more than just respond to customers—you want to actually solve problems? Then this role is a good fit for you.
At 2B Advice, you'll work with our Ailance platform at the intersection of client operations, technical analysis, and product improvement. You'll support international clients in ensuring the stable operation of a business-critical Compliance-platform and work closely with the development, product management, and consulting teams.
Location
Workload
Start
Salary
Location
Bonn
Workload
Full-time
Start
Immediately
Salary
by arrangement
Bonn
Full-time
Immediately
by arrangement
3 Good Reasons to Apply for This Job
Technical depth instead of ticket pushing
You’ll not only resolve standard inquiries, but also analyze root causes within a modern enterprise platform—using SQL, log files, and your understanding of the system, while working closely with development and product management.
Relevant customer cases with a real impact
You'll help international customers operate a business-critical Compliance-platform and ensure that processes run smoothly, transparently, and reliably.
Learning through product, architecture and practice
You'll gain deep insights into platform logic, customer requirements, and technical processes, and continue to develop your professional skills at a growing technology company.
Your role
As an Application Support Engineer (m/f/d), you’ll provide technical support to our customers in using the Ailance platform and ensure a high level of service quality. You will analyze support requests, reproduce errors, identify root causes, and coordinate sustainable solutions in collaboration with the development and product management teams. The goal of this role is to ensure stable platform operation and to provide our customers with fast, professional, and technically sound support.
Your tasks
Processing and analyzing technical support requests from our customers via tickets, email, and phone.
Analysis, prioritization, and tracking of incidents, service requests, and problems.
Recreation and analysis of errors within the Ailance platform.
Analysis of log files, system configurations, and database entries to identify the cause.
Supporting our customers in configuring and using the platform.
Collaborate with the development and product management teams to solve complex technical problems.
Documenting error analyses, workarounds, and solutions in the knowledge base.
Support for system testing, release validation, and platform updates.
Contribute to the continuous improvement of support processes and service quality.
Your profile
Technical background, ideally a degree in computer science or comparable qualification.
Experience in application support, technical support or 2nd level support of software platforms.
Experience with enterprise platforms or workflow systems is an advantage, for example ServiceNow, Salesforce, SAP, workflow or low-code platforms.
Knowledge of SQL and databases.
Knowledge of Windows systems.
Knowledge of web servers or web technologies is an advantage.
Experience with ticket or incident management systems is an advantage.
Analytical thinking and structured problem analysis.
A strong commitment to customer service and excellent communication skills.
Very good German and good written and spoken English skills.
Ability to work as part of a team and work independently.
Ready to help us further enhance Ailance's technical quality?
Then we look forward to receiving your application.
Here's what your future coworkers have to say
You can look forward to these benefits
You work on a modern platform in the field of data protection, Compliance and Integrated Risk Management, supports international customers in demanding support cases and works closely with development and product management.
Strong salary package
You can look forward to an attractive, performance-based compensation package. We also offer a company pension plan, a tax-free €50 Aral Supercard for gas every month, a commuter pass, and a company car partnership with BMW.
Work & Life
With us, you're guaranteed 30 days of vacation. Plus, there's no overtime here!
Top equipment
You can expect a modern office in the most beautiful location in Bonn, directly on the Rhine and with a view of the city. You will also receive high-quality equipment: an ergonomic workstation, state-of-the-art hardware and IT systems & an iPhone for business and private use.
Genuine team spirit
With us, you’ll be part of a strong, skilled team where we also make sure to have fun. What makes us special is that everyone has their own areas of expertise, which means we’re always learning from one another. And our team events ensure we have a great time outside of work, too.
Clear further development
With us, you'll receive a clear career plan and the opportunity to take on leadership roles in the future. You'll also quickly take on a lot of responsibility, gain a great deal of experience in a short time, and continue to grow through challenging assignments.
Co-create > Run with us
You have the opportunity to make a real difference for international companies. You’ll be at the heart of our transformation and play a key role in the rollout of our new AI-powered software solutions. This will allow you to help shape our company and influence the future of integrated risk management.
Your path to 2B Advice - fair and fast
01
Your application
After you submit your application, we'll review your application materials. We'll then contact you by phone within 3 business days.
02
Getting to know us
We'll give you exciting insights into 2B Advice and your role, and get to know you in a relaxed atmosphere. In addition to your supervisor, you'll also meet the CEO.
03
Your offer
If it works out for both of us, you'll receive a final offer from us a few days after our conversation. We look forward to working with you and getting started with the onboarding process!
Further questions about your application?
Please feel free to contact us. We'll get back to you as soon as possible.
Ready to help us further enhance Ailance's technical quality?
Then we look forward to receiving your application.
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Phone: +1 (954) 852-1633
Mail: info@2b-advice.com
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