Do you have a background in technical application support, technical support or 2nd level support for software or SaaS platforms? Do you analyze faults in a structured way, enjoy working with tickets, SQL, log files and system contexts and don't just want to answer customers, but actually solve problems? Then this role is for you.
At 2B Advice, you'll work with our Ailance platform at the intersection of client operations, technical analysis, and product improvement. You'll support international clients in ensuring the stable operation of a business-critical Compliance-platform and work closely with the development, product management, and consulting teams.
Location
Workload
Start
Salary
Location
Bonn
Workload
Full-time
Start
Immediately
Salary
Bonn
Full-time
Immediately
Technical depth instead of ticket pushing
You not only solve standard queries, but also analyze real causes in a modern enterprise platform - with SQL, log files, system understanding and close cooperation with development and product management.
Relevant customer cases with real impact
You'll help international customers operate a business-critical Compliance-platform and ensure that processes run smoothly, transparently, and reliably.
Learning through product, architecture and practice
You will gain deep insights into platform logic, customer requirements and technical processes and develop your professional skills in a growing technology company.
As an Application Support Engineer (m/f/d), you will provide our customers with technical support when using the Ailance platform and ensure a high quality of service. You will analyze support requests, reproduce errors, identify causes and coordinate sustainable solutions together with development and product management. The aim of the role is to ensure stable use of the platform and to provide our customers with fast, professional and technically sound support.
Documentation of error analyses, workarounds and solutions in the knowledge database.
You work on a modern platform in the field of data protection, Compliance and Integrated Risk Management, supports international customers in demanding support cases and works closely with development and product management.
01
Your application
After you have applied, we will review your application documents. We will then contact you by telephone within 3 working days.
02
Getting to know us
We will give you exciting insights into 2B Advice and your role and get to know you in a pleasant atmosphere. In addition to your line manager, you will also get to know the Managing Director.
03
Your offer
If it suits both sides, you will receive a final confirmation from us a few days after our interview. We look forward to meeting you and starting the onboarding process!
Please feel free to contact us. We will get back to you as soon as possible.
A corporate data protection officer requires more than just a formal appointment. What matters most is a robust operational model with clear responsibilities, resources, reporting structures, audits, and escalation procedures.
Privacy-IRM software should not be evaluated solely based on feature lists. What matters most is whether roles, workflows, evidence, permissions, and operational risks can actually be managed within the ongoing governance process.
AI requires clear governance processes: use cases, risks, roles, approvals, and documentation must be brought together in a structured manner so that AI can be used safely and transparently within the company.
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Contact us
Phone: +1 (954) 852-1633
E-Mail:info@2b-advice.com
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