Application Support Engineer (m/f/d)

Do you have a background in technical application support, technical support, or second-level support for software or SaaS platforms? Do you analyze issues in a structured way, enjoy working with tickets, SQL, log files, and system interdependencies, and want to do more than just respond to customers—you want to actually solve problems? Then this role is a good fit for you.

At 2B Advice, you'll work with our Ailance platform at the intersection of client operations, technical analysis, and product improvement. You'll support international clients in ensuring the stable operation of a business-critical Compliance-platform and work closely with the development, product management, and consulting teams.

Location

Workload

Start

Salary

Location

Bonn

Workload

Full-time

Start

Immediately

Salary

by arrangement

Bonn

Full-time

Immediately

by arrangement

3 Good Reasons to Apply for This Job

Technical depth instead of ticket pushing

You’ll not only resolve standard inquiries, but also analyze root causes within a modern enterprise platform—using SQL, log files, and your understanding of the system, while working closely with development and product management.

Relevant customer cases with a real impact

You'll help international customers operate a business-critical Compliance-platform and ensure that processes run smoothly, transparently, and reliably.

Learning through product, architecture and practice

You'll gain deep insights into platform logic, customer requirements, and technical processes, and continue to develop your professional skills at a growing technology company.

Your role

Als Application Support Engineer (m/w/d) unterstützt du unsere Kunden technisch bei der Nutzung der Ailance Plattform und sorgst für eine hohe Servicequalität. Du analysierst Support-Anfragen, reproduzierst Fehler, identifizierst Ursachen und koordinierst nachhaltige Lösungen gemeinsam mit Entwicklung und Produktmanagement. Ziel der Rolle ist es, eine stabile Nutzung der Plattform sicherzustellen und unseren Kunden schnelle, professionelle und technisch saubere Unterstützung zu bieten.

Your tasks

Processing and analyzing technical support requests from our customers via tickets, email, and phone.

Analysis, prioritization, and tracking of incidents, service requests, and problems.

Recreation and analysis of errors within the Ailance platform.

Analysis of log files, system configurations, and database entries to identify the cause.

Supporting our customers in configuring and using the platform.

Collaborate with the development and product management teams to solve complex technical problems.

Documenting error analyses, workarounds, and solutions in the knowledge base.

Support for system testing, release validation, and platform updates.

Contribute to the continuous improvement of support processes and service quality.

Your profile

Technical background, ideally a degree in computer science or comparable qualification.

Experience in application support, technical support or 2nd level support of software platforms.

Experience with enterprise platforms or workflow systems is an advantage, for example ServiceNow, Salesforce, SAP, workflow or low-code platforms.

Knowledge of SQL and databases.

Knowledge of Windows systems.

Knowledge of web servers or web technologies is an advantage.

Experience with ticket or incident management systems is an advantage.

Analytical thinking and structured problem analysis.

A strong commitment to customer service and excellent communication skills.

Very good German and good written and spoken English skills.

Ability to work as part of a team and work independently.

Ready to help us further enhance Ailance's technical quality?

Then we look forward to receiving your application.

Here's what your future coworkers have to say

“Every day, I’m excited to offer innovative solutions to our customers. Here, I can fully implement our customer-focused approach together with my sales team.”

“As an employee at 2B Advice, I appreciate the variety of tasks. The family-like atmosphere and strong team culture are evident every day at work and during great events.”

You can look forward to these benefits

You work on a modern platform in the field of data protection, Compliance and Integrated Risk Management, supports international customers in demanding support cases and works closely with development and product management.

Strong salary package

You can look forward to an attractive, performance-based compensation package. We also offer a company pension plan, a tax-free €50 Aral Supercard for gas every month, a commuter pass, and a company car partnership with BMW.

Work & Life

With us, you're guaranteed 30 days of vacation. Plus, there's no overtime here!

Top equipment

You can expect a modern office in the most beautiful location in Bonn, directly on the Rhine and with a view of the city. You will also receive high-quality equipment: an ergonomic workstation, state-of-the-art hardware and IT systems & an iPhone for business and private use.

Genuine team spirit

With us, you’ll be part of a strong, skilled team where we also make sure to have fun. What makes us special is that everyone has their own areas of expertise, which means we’re always learning from one another. And our team events ensure we have a great time outside of work, too.

Clear further development

With us, you'll receive a clear career plan and the opportunity to take on leadership roles in the future. You'll also quickly take on a lot of responsibility, gain a great deal of experience in a short time, and continue to grow through challenging assignments.

Co-create > Run with us

You have the opportunity to make a real difference for international companies. You’ll be at the heart of our transformation and play a key role in the rollout of our new AI-powered software solutions. This will allow you to help shape our company and influence the future of integrated risk management.

Your path to 2B Advice - fair and fast

Your application

After you submit your application, we'll review your application materials. We'll then contact you by phone within 3 business days.

Getting to know us

We'll give you exciting insights into 2B Advice and your role, and get to know you in a relaxed atmosphere. In addition to your supervisor, you'll also meet the CEO.

Your offer

If it works out for both of us, you'll receive a final offer from us a few days after our conversation. We look forward to working with you and getting started with the onboarding process!